Customer Service Presentation

“Service Excellence” – How to build a culture of service excellence or “E-Service” in your organization. Why ‘CRM’ or customer relations management is a must in your business.

In today’s competitive business world, delivering good service is simply not good enough! Busy people are using more and more personal and home delivered services every year. Often, in the services industry, aggressive providers market and sell more than they can or will delivery. Customers have not only been disappointed, many are conditioned to expect poor service! Accordingly, customers hire and cancel services at an alarming rate.

We lose too many customers because we:

• Create unrealistic customer expectations

• Fail to build an organization and processes capable of meeting expectations

• Do not practice ‘service recovery’ when mistakes are made

• Focus more on building revenue than long-term customer relations.

Don’t be one a typical high cancellation service provider. Don’t allow less than your best service efforts result in excessive customer cancellations and a bad market image.

In this presentation, we’ll cover not only why excellence in service delivery or “E-Service” is vital to your brand image and long term success but how to build an “E-Service” culture in your business or organization.

This 60-90 minute presentation will outline in clear, practical steps:

• How to measure and evaluate your present service level.

• The logical process by which service relationships are built.

• The action items you’ll need to know IF you want to improve service delivery and make more profit.

• How “E-Service” can become the service culture in your organization.

All content is based on Bill Hoopes more than 20 years of customer service training and management experience in America’s leading lawn care service businesses.

Information will be presented in a practical and immediately useable form. No theory…just meaningful, experienced based service delivery requirements for your “E-Service” culture.